Here we answer some of the most common queries about our physiotherapy treatments and how they can help you. If you would like any more information, please phone our clinic or send us an email.
A physiotherapist is a university qualified, AHPRA registered (government regulated) health professional. Their role is to help people recover from injury, reduce pain and stiffness, increase mobility and prevent further injury. A physiotherapist is trained to make accurate physical diagnoses based on listening to your description of symptoms and performing a series of physical tests. Based on this assessment, a physiotherapist uses evidence-based treatment techniques to reduce your symptoms. Techniques may include massage, joint manipulation/mobilisation, strapping with tape, education and exercises. Visit our About Us page to meet our physiotherapist, Rob. Please visit our services page to read about the treatments and services we provide.
No referral is necessary to see a physiotherapist if you are a private patient. If you have been injured at work and have a workcover claim or have a Third Party injury from a motor vehicle accident, you will need a GP referral to see a physiotherapist.
New patients will receive an intake form via email before their initial consultation. Please take some time to work through this document and submit it before you attend your first appointment. The form contains important information about our privacy policy (how we protect your information), informed consent and our cancellation policy. You can complete this form in the clinic, but doing so prior to your visit will save you time.
We are able to provide supports for all plan-managed and self-managed NDIS clients, but are unable to cater to agency-managed NDIS patients at this time.
For NDIS support co-ordinators and plan managers, please complete a referral form online by following this link or email us at admin@centralphysio.com.au and we will send you a form
If you have any X-rays, MRIs, operation reports etc, this would be fantastic to bring along. The more information you can give to your physiotherapist, the more accurate and thorough they can be in providing you the best possible treatment for you on the day.
Our clinic is fully wheelchair accessible with adequate parking outside the door. Access to the clinic is via the car park at the rear of the Fitness Perfection gym. Please use the driveway at the side of the gym to access the car park and rear of the building.
Depending on the type of injury that you have, you will need to allow the physiotherapist to thoroughly assess that particular part of your body.
For physiotherapy appointments, please wear comfortable clothing that is appropriate to the area being assessed, e.g.:
Shoulder: For ladies, wear a singlet. For men, wear a shirt you can remove.
Lower back: For ladies, wear a top that you can lift up to expose your back. For men, wear a shirt you can remove.
Leg, including hip, knee and ankle: Wear shorts.
Neck or upper spine: For ladies, we will provide you with a towel that covers all other areas. For men, wear a shirt you can remove.
If you are attending hydrotherapy, please bring a change of clothes, towel and a bottle of water.
There is ample free off-street parking at the rear of Fitness Perfection Gym, accessed by the side driveway.
Yes. Physiotherapy is covered by private health funds as part of “extras” cover and we have HICAPS facilities to charge your health fund on the day of the appointment. The amount that your private health fund pays depends on your policy. If you have Private Health Insurance cover with extras, bring your card along on the day of treatment so we can process your rebate in-clinic.
Central Physio appreciates 24 hours notice for cancelled appointments, so that we may fill the empty appointment time from our waiting list. Three (3) or more missed appointments without adequate notice may result in a cancellation fee. Please read our full cancellation policy here.
Please use our online booking system to make an appointment through our website, call our clinic on 0459 956 380, or email us at admin@centralphysio.com.au.
Yes, our practice management system automatically sends out text messages the day before your appointment to remind you of your appointment. Please let us know if you do not wish to receive a message the day before your appointment.
This can be arranged by your physiotherapist on the day. We refer to PRP Diagnostic Imaging if an MRI, X-ray, CT, Ultrasound etc is needed. Some of these services do require a gap payment depending on the area that will be scanned.
For initial appointments, allow 45 minutes. The length of subsequent appointments will generally be 30 minutes but will vary depending on your individual circumstances and how many areas of concern you are seeking treatment for. If you need to leave and be out of the practice earlier, please let your physiotherapist know as soon as you arrive so they can make sure you are not late leaving.
At Central Physio, we try to accommodate all patients as soon as we can. In most cases we can offer you an appointment within 24 hours. You can see our available appointment slots in real-time on our bookings page. If you are struggling to find a time that suits you, just contact the clinic and we will try to accommodate you as best we can.
Physiotherapy and exercise physiology are generally not covered by Medicare but you can get part funding from Medicare through a Chronic Disease Management Plan if your GP refers you with one of these.
Yes. Just bring your claim number with you and we will invoice the insurance company directly.