Question 1

What is a physiotherapist and what do they do?

Accepted Answer

A physiotherapist is a university qualified, AHPRA registered (government regulated) health professional.  Their role is to help people recover from injury, reduce pain and stiffness, increase mobility and prevent further injury.  A physiotherapist is trained to make accurate physical diagnoses based on listening to your description of symptoms and performing a series of physical tests. Based on this assessment, a physiotherapist uses evidence-based treatment techniques to reduce your symptoms. Techniques may include massage, joint manipulation/mobilisation, strapping with tape, education and exercises. Visit our About Us (javascript:void(0))page to meet our physiotherapist, Rob. Please visit our services page (javascript:void(0))to read about the treatments and services we provide.

Question 2

Do I need a referral from my Doctor?

Accepted Answer

No referral is necessary to see a physiotherapist if you are a private patient. If you have been injured at work and have a workcover claim or have a Third Party injury from a motor vehicle accident, you will need a GP referral to see a physiotherapist.

Question 3

What do I need to do before my first appointment?

Accepted Answer

New patients will receive an intake form via email before their initial consultation. Please take some time to work through this document and submit it before you attend your first appointment. The form contains important information about our privacy policy (how we protect your information), informed consent and our cancellation policy. You can complete this form in the clinic, but doing so prior to your visit will save you time.

Question 4

How can I access the facilities including the pool through NDIS?

Accepted Answer

We are able to provide supports for all plan-managed and self-managed NDIS clients, but are unable to cater to agency-managed NDIS patients at this time. 
For NDIS support co-ordinators and plan managers, please complete a referral form online by following this link o(https://portal.finger-ink.com/forms/e3ea67e3-aafd-42fd-9c22-d8df3ad53d11)r email us at admin@centralphysio.com.au a(mailto:admin@centralphysio.com.au?subject=NDIS inquiry via website)nd we will send you a form

Question 5

Should I bring anything with me?

Accepted Answer

If you have any X-rays, MRIs, operation reports etc, this would be fantastic to bring along. The more information you can give to your physiotherapist, the more accurate and thorough they can be in providing you the best possible treatment for you on the day.

Question 6

Is the Central Physio clinic wheelchair accessible?

Accepted Answer

Our clinic is fully wheelchair accessible with adequate parking outside the door. Access to the clinic is via the car park at the rear of the Fitness Perfection gym. Please use the driveway at the side of the gym to access the car park and rear of the building.

Question 7

What should I wear?

Accepted Answer

Depending on the type of injury that you have, you will need to allow the physiotherapist to thoroughly assess that particular part of your body.
 
For physiotherapy appointments, please wear comfortable clothing that is appropriate to the area being assessed, e.g.:
 
Shoulder: For ladies, wear a singlet. For men, wear a shirt you can remove.
Lower back: For ladies, wear a top that you can lift up to expose your back. For men, wear a shirt you can remove.
Leg, including hip, knee and ankle: Wear shorts.
Neck or upper spine: For ladies, we will provide you with a towel that covers all other areas. For men, wear a shirt you can remove.
 
If you are attending hydrotherapy, please bring a change of clothes, towel and a bottle of water.

Question 8

Where do I park?

Accepted Answer

There is ample free off-street parking at the rear of Fitness Perfection Gym, accessed by the side driveway.

Question 9

Should I bring my Private Health Insurance card?

Accepted Answer

Yes. Physiotherapy is covered by private health funds as part of “extras” cover and we have HICAPS facilities to charge your health fund on the day of the appointment. The amount that your private health fund pays depends on your policy. If you have Private Health Insurance cover with extras, bring your card along on the day of treatment so we can process your rebate in-clinic.

Question 10

What is your cancellation policy?

Accepted Answer

Central Physio appreciates 24 hours notice for cancelled appointments, so that we may fill the empty appointment time from our waiting list. Three (3) or more missed appointments without adequate notice may result in a cancellation fee. Please read our full cancellation policy here.  (javascript:void(0))

Question 11

How do I make an appointment?

Accepted Answer

Please use our online booking system to make an appointment (javascript:void(0))through our website, call our clinic on 0459 956 380,(tel:+61459956380) or email us at admin@centralphysio.com.au.(mailto:admin@centralphysio.com.au)

Question 12

Do you send appointment reminder calls or SMS?

Accepted Answer

Yes, our practice management system automatically sends out text messages the day before your appointment to remind you of your appointment. Please let us know if you do not wish to receive a message the day before your appointment.

Question 13

What if I need to have further imaging, such as an MRI or X-ray?"

Accepted Answer

This can be arranged by your physiotherapist on the day. We refer to PRP Diagnostic Imaging if an MRI, X-ray, CT, Ultrasound etc is needed. Some of these services do require a gap payment depending on the area that will be scanned.

Question 14

How long is the appointment?

Accepted Answer

For initial appointments, allow 45 minutes. The length of subsequent appointments will generally be 30 minutes but will vary depending on your individual circumstances and how many areas of concern you are seeking treatment for. If you need to leave and be out of the practice earlier, please let your physiotherapist know as soon as you arrive so they can make sure you are not late leaving.

Question 15

How long does it take to get an appointment?

Accepted Answer

At Central Physio, we try to accommodate all patients as soon as we can. In most cases we can offer you an appointment within 24 hours. You can see our available appointment slots in real-time on our bookings page. If you are struggling to find a time that suits you, just contact the clinic and we will try to accommodate you as best we can.

Question 16

Is Physiotherapy covered by Medicare?

Accepted Answer

Physiotherapy and exercise physiology are generally not covered by Medicare but you can get part funding from Medicare through a Chronic Disease Management Plan if your GP refers you with one of these.

Question 17

Do you accept WorkCover and CTP (compulsory third party) injuries?

Accepted Answer

Yes. Just bring your claim number with you and we will invoice the insurance company directly.

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